A family was notified that they may be charged for using a large amount of water, despite claiming their usage is much lower. They were told they could be billed for using 700 gallons of water daily. The family contacted Local 4 for assistance, and as a result, the city stated they would not be billed.

The city wants to inform people about available options if they find themselves in a similar situation. Further details about the incident and the options available are provided by the source.