A family was informed they might be charged for using a large amount of water, despite claiming their usage is much lower. They were told they may be billed for 700 gallons of water per day. The family contacted a news organization for assistance, and the city has since stated they will not be billed.

The city wants to raise awareness about available options for people who find themselves in similar situations. A woman involved in the situation normally uses water for basic tasks like sink water and occasional laundry.

Further details about the incident and the city's response are available from the source.