A 911 dispatcher's quick actions helped emergency crews locate an unconscious man. The man had called for help, but lost consciousness before providing his exact location, only mentioning an area near a highway and avenue. He initially reported difficulty breathing.

The dispatcher, who has nearly three years of experience, stayed on the line and used the sound of a fire engine's siren to guide crews to the man. Her efforts were recognized, and she was honored for her role in the successful response.

Further details about the incident and the dispatcher's recognition are available from the source.